Returns & Exchanges
Our 30 Day Return & Exchange Policy
Our return policy gives you 30 days to return your products.
Return Authorization Form
Please inspect your order immediately upon arrival. For any returns or exchanges, please fill out and submit our return authorization form. We will contact you within one business day with your return authorization number. If your order was drop-shipped, please do not return items to the manufacturer, as most returns go through Full Source LLC, a division of FullSource.com. You may return or exchange the product within 30 days of receipt as long as the product is returned in new, unused and resalable condition. Customized items are not eligible for a refund unless there was a problem on our end.
In the event that your order is incorrect, damaged or defective, please contact us via our return authorization form. We will send you a pre-paid shipping label to send back the original item, if applicable. Products properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment.Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling). Please keep in mind that credit card companies vary in the time they take to post credits.
Common Return & Exchange Questions
What is the Return Authorization Form?
The return authorization form allows us to look up the information required to process the return or exchange. Without the information in the form, it can be difficult for us to locate when and what you ordered.
Do I need to provide all of the information on the form? What if I can’t find my order number?
The more information we have, the easier it is for us to look up your order and process the return. If you cannot recall your order number, we can use your email used during the purchase to look up your order or we can look it up by the phone number provided on the order. In the case that you do not have the order number, the email or the phone number used during your purchase, please call 904-296-2240 for assistance with your return.
When will I hear back after submitting the form?
We will contact you within one business day once you have filled out the return authorization form.
Where do I return the product?
Once you have filled out the return authorization form, we will email the return authorization to you with the address of where to ship the items.
How long do I have to return a product?
You may return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition. Customized items are not eligible for a refund due to their uniqueness and/or personalization.
What if my order arrived damaged, is defective or is not the correct product?
Please notify us of the reason for the return in the return authorization form or by calling customer service at 904-296-2240 for more assistance.
When and how will I be reimbursed?
Products properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling). Please keep in mind that credit card companies vary in the time they take to post credits.